
Returns Policy
Your satisfaction is our priority and we want our artwork to bring you as much joy as it has us.
In the unlikely circumstance that your order arrives damaged, please reach out to us within three days of receiving your delivery. Please email us clear photographs of the damage to shop@ltpco.com.au. Once the damage has been verified, we will happily arrange a replacement to be sent back to you.
As all artwork is hand made to order, we are unable to accept returns or exchanges due to change of mind.
To avoid any disappointment, please ensure your shipping address is entered correctly, as we cannot replace or refund orders lost due to incorrect details.
Happy shopping!
FAQs
What happens if my artwork arrives damaged?
In the unlikely event that your artwork arrives damaged, Please reach out to us within three days of receiving your delivery. Please email us clear photographs of the damage to shop@ltpco.com.au. Once the damage has been verified, we will happily arrange a replacement to be sent back to you.
Your peace of mind is important to us, and we take great care in ensuring every order arrives safely.
How long will my artwork take to be made and delivered?
Please allow:
- Production: approximately 5-6 business days
- Shipping: approximately 3-10 business days from dispatch. Timeframes vary depending on location. You will receive an email confirmation at time of dispatch.
Note: All orders are produced and dispatched from Melbourne, Australia
We believe quality is worth the wait, and every piece is produced by hand to order.
Are these artworks original? What exactly am I purchasing?
Every LTP.Co artwork is 100% original, captured by us.
We do not use stock imagery or reproduce mass-produced designs. Each photograph is thoughtfully selected from our own body of work and produced as a fine art print.
When you purchase an LTP.Co piece, you’re investing in an original artwork owned by few others.
Do the listed measurements include the frame and white border?
All listed measurements refer to the overall print size, inclusive of the white border.
When framed, allow approximately an additional 4cm overall for the finished framed size.
This ensures the dimensions shown on each product page accurately reflect what you can expect to receive.
Can I return or exchange my artwork if I change my mind?
As each artwork is custom made to order, we’re unable to offer returns or exchanges for change of mind.
That said, if there is an issue with your order, please reach out, we’re always happy to help where we can.
Do artworks arrive ready to hang?
Yes.
Each artwork is finished with reinforced metal hangers and professionally tensioned wire, ensuring strength, balance, and long-term durability.
Your artwork arrives fully assembled and ready to hang, so it can be enjoyed the moment it arrives.
Who do I contact if I have questions before or after purchasing?
If you have any questions at any stage before or after purchasing, you’re always welcome to reach out to us at shop@ltpco.com.au
We’re here to help and aim to respond as promptly as possible.
